Please don't be discouraged. Continue to engage and report! @108_Victoria_St @originalsnitch @phillybikes @AwarenessCone
— Philly311 (@philly311) May 28, 2015
Game recognize game. @philly311, the twitter handle of Philly's centralized non-emergency Contact Center has got it going on. From a quick-fire yet thorough response to a resident wondering why a double-wide trailer replaced a demolished 19th century church, to words of wisdom to residents concerned about potholes, sinkholes, or picnic permits, @philly311 manages to balance efficiency with genuine concern, adding just a touch of wit. And the Twitterverse is brighter for it. Because how were we going to survive a good half a year without #NoSavesies memes, amiright?
There is going to be another #GameOfCones, and its one we shouldn't be playing #NoSavesies https://t.co/rTJzODvGfs pic.twitter.com/3uqXKLSP34
— Philadelphia Police (@PhillyPolice) January 21, 2015
Tweets from @philly311 range from cheery morning greetings to little nuggets of useful information about court dates and how exactly you can request a graffiti power-wash.
If you see a row home with graffiti make us aware. You can request a power wash or paint!
— Philly311 (@philly311) May 28, 2015
They even talked a poor user off the ledge yesterday, who, frustrated with seven years of kafkaesque referral loops and request receipts from Philly 311's online request form, took to Twitter in a final attempt to try and get something done with the hot mess of a vacant yard in her neighborhood. @philly311 pulls an Olivia Pope and is all like "it's handled." You can read the entire exchange here.
@PhilaStreets been complaining about this for yrs. Vacant back yard. 4' of debris, Mosquitos, rain, dead tree. Help? pic.twitter.com/nEHRGZKc3r
— XOLarissaMo (@XO_LM) May 28, 2015
City bureaucracies tend towards the opaque. It's just how it is. So when a little ray of sunshine peeks through the clouds and onto your Twitter feed (we see you too, @phillypolice), offering little tidbits of information and clarity, it's a nice reminder that someone sees you, and cares. You go, @philly311. xo
What is Philly311? Check out our video and find out how and why we're here to serve! http://t.co/JBJqHoi5p1
— Philly311 (@philly311) May 28, 2015
· A Double Wide Trailer Is Certainly A Surprising Choice For Vacant Lot That Once Housed 19th Century Church [Curbed Philly]
· Philly 311 [Official Website]